Service Desk Analyst

Chester | 12 Month Contract | Competitive Salary + Benefits

Join an inclusive and diverse team that is dedicated to making financial lives better for everyone. Our client, one of the world's leading financial institutions, is seeking a talented Service Desk Analyst to join their Global Service Desk in Chester. This is an initial 12-month contract with the potential for extension or permanent opportunity.

As a Service Desk Analyst, you will have the opportunity to support internal bank employees globally and troubleshoot a range of Microsoft applications and proprietary systems. This role is ideal for someone with a strong customer service background who is interested in the tech world. Join a team that values individual strengths and perspectives, providing you with the opportunity to learn and grow.

Why Join Our Client's Team?

Work in a diverse and inclusive workplace
Be part of a company that values respect and drives responsible growth
Enjoy a hybrid working model, with a mix of office and remote work
Showcasing your talents with a company that appreciates your unique experience
Benefit from a comprehensive compensation package and additional perks

Key Responsibilities:

Provide basic troubleshooting support for Microsoft applications and proprietary systems via phone and chat
Deliver excellent customer service while resolving technical issues
Utilise various resources to diagnose and resolve technology problems
Meet or exceed performance targets and goals related to call handling and customer service

Desired Skills:

Experience with Microsoft Office application suite and troubleshooting
Strong customer service skills
Familiarity with Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems

What We Offer:

Competitive salary upwards from £30,000 per annum (dependent on experience)
12-month contract with the possibility of extension or permanent opportunity
Hybrid working model (3 days in the office, 2 days remote)
Working hours from Monday to Friday, shifts between 7am and 7pm, 1 weekend in 5
Comprehensive benefits package including pension contributions, holiday and sick pay, medical insurance, and more

How to Apply:

To be considered for this role, please submit an up-to-date CV highlighting your experience with Microsoft applications and customer service skills. If your application is successful, we will contact you within 48 hours. Even if you are not selected for this position, we may keep your details on file for future opportunities.

Join our client's diverse and inclusive team and embark on an exciting career as a Service Desk Analyst. Apply today!

Note: This position is offered on a PAYE basis, and LTD/Umbrella companies cannot be used.

You will be employed by Ajilon (Adecco), a global organisation with a strong reputation and a network of clients. As an Ajilon Consultant, you will receive competitive compensation, annual bonus, pension contributions, and a range of additional benefits.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.